1. How long will it take for the tow truck to arrive?

   • Arrival times depend on traffic, location, and road conditions. Typically, it may take between 30 minutes to an hour.

2. What types of vehicles can you tow?

   • Most companies can tow a range of vehicles including cars, motorcycles, trucks, RVs, and SUVs. Some companies also offer heavy-duty towing for larger vehicles like buses or small equipment.

3. Do you offer roadside assistance in addition to towing?

   • Yes, many towing companies provide services like jump-starts, tire changes, fuel delivery, and lockout services in addition to towing.

4. What should I do while waiting for a tow truck?

   • Ensure that you and your passengers are safe. Move to a safe location off the road if possible, turn on your hazard lights, and stay inside the vehicle if it's safe to do so. If you need to get out, stay away from traffic.

5. Can I ride in the tow truck with the driver?

   • We allow one passenger to ride with the tow truck driver, but this may vary depending on the company's policy and local regulations.

6. How much does towing cost?

   • Towing fees depend on several factors such as distance, type of vehicle, time of day, and location. You may be charged a base fee plus additional fees for mileage.

7. Do you accept insurance for towing?

   • We accept direct payment from your insurance company, while others may require you to pay upfront and submit for reimbursement.

8. What payment methods do you accept?

   • We towing accept cash, credit cards, debit cards and e-transfer. 

9. Can you tow vehicles from private property?

   • Yes, but the vehicle owner or the property owner will typically need to authorize the tow, especially in cases of illegally parked or abandoned vehicles.

10. Do you offer 24/7 towing services?​​

    • Yes, we operate 24 hours a day, 7 days a week. 

11. What information will I need to confirm vehicle is in our impound? ​​

    • You will need to know the last 6 digits of the VIN, or plate number.  Information on impounded vehicles are only available to registered owners. 

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1. Ensure Visibility

   • Drivers should turn on their hazard lights, place safety cones (if available), or use flares to alert other motorists of their presence, especially at night or in poor weather conditions.

2. Location Safety

   • Before stopping to help someone, ensure that the area is safe. Pull over in a secure location, away from heavy traffic, to avoid accidents.

3. Communication with the Customer

   • Be polite and professional. Ask for important details such as the type of issue, location, and any special circumstances (e.g., a disabled vehicle in a dangerous area).

4. Check for Necessary Documentation

   • Ask the customer if they have their insurance information or a roadside assistance membership. This can simplify the billing or reimbursement process.

5. Assess the Vehicle’s Condition

   • Before attempting any roadside assistance, check the vehicle for safety hazards like fuel leaks, overheating, or other potential dangers.

6. Safety for the Tow Truck Operator

   • Operators should always use proper equipment (gloves, reflective vests, etc.), ensure their truck is parked securely, and perform checks before hooking up the vehicle.

7. Provide Clear Instructions

   • Communicate any instructions clearly to the vehicle owner, such as where they should stand while the vehicle is being loaded or transported.

8. Follow Protocol for Disabled Vehicles

   • If a vehicle is stuck on the highway or in an unsafe location, inform law enforcement if necessary. This ensures extra protection for both the driver and the tow truck operator.

9. Understand Vehicle Towing Capabilities

   • Drivers must know the towing capacity of their truck and any specialized equipment needed, especially for larger or more complex vehicles like RVs or commercial trucks.

10. Prepare for Unexpected Issues

    • Flatbed tow trucks are ideal for vehicles that can’t be driven, but know alternative methods like using dollies or tow bars in case a flatbed isn’t available.